At UGAM.IN, we aim to deliver your electric bike and accessories safely, quickly, and affordably. Please review our shipping policy below for full details.
1. Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Times
- Domestic Shipping : 3–7 business days after dispatch
- International Shipping: 7–14 business days, depending on location and customs clearance
Note: Shipping times are estimates and may vary based on destination, carrier delays, and weather conditions.
3. Shipping Rates
- Shipping fees are calculated at checkout based on the delivery address and order weight.
- Free shipping may be available on select products or promotions.
4. Tracking Your Order
- Once your order has shipped, you will receive a confirmation email with tracking information.
- You can track your package at any time through the carrier’s website.
5. Delivery Partners
We ship through reliable courier partners such as [FedEx / UPS / DHL / local delivery service] to ensure timely and safe delivery.
6. International Shipping
- We ship to select international countries. Shipping rates and times will vary.
- Customers are responsible for any customs duties, taxes, or import fees charged by their country.
7. Delivery Issues
- If your package is delayed, lost, or damaged, please contact us at [info@ugam.in] within 7 days of the expected delivery date.
- We are not responsible for delivery failures caused by incorrect shipping addresses provided by the customer.
8. Pre-Orders and Backorders
- Estimated ship dates will be displayed on product pages.
- If your order includes pre-order or backorder items, the full order may be held until all items are available.