At ugam.in, customer satisfaction is our priority. If you’re not entirely satisfied with your purchase, we’re here to help.
Returns
- You may return your EV bike or accessory within 14 days of delivery for a refund or exchange.
- To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging with all tags, manuals, and accessories included
- A return authorization must be obtained before sending any product back. Please contact our support team at [info@ugam.in,] to initiate a return.
Refunds
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5–10 business days.
- Shipping and handling fees are non-refundable, unless the return is due to our error.
Damaged or Defective Products
- If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos and a description of the issue. We’ll arrange for a replacement or repair at no extra cost.
Exchanges
- Exchanges are available for bikes and accessories that are the wrong size or model, provided they are unused and in original packaging.
- Customers are responsible for return shipping unless the exchange is due to a product defect or error on our part.
Cancellations
- Orders can be canceled within 24 hours of placement for a full refund.
- After 24 hours, cancellations may not be possible if the product has already shipped.
- Replacement product will be delivered in 5 days